originalpajamas.com

1.2
1.2 Based on 21 reviews

...

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Laura Evans
Sizing concerns and poor customer service

While the softness and quality of the pajamas are both great, their sizing is considerably off the norm. I purchased a size extra large. What came was a pair of pajamas labeled extra large but in fact appear to be a small size. Additionally, they shrunk even smaller after washing. I’ve been dealing with customer service for several days. My options were to return the pajamas for a 15% refund or keep the pajamas and receive a 25% gift card for next purchase. They pointed out that I would have to pay the return shipping to China to receive a full refund. They also mentioned that the shipping would no doubt be more than the cost of the pajamas. Not once have they addressed the problem with sizing. I would encourage you to steer clear from ordering anything for this company.

1
Date of experience: Oct 14, 2025

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