Their promised return policy is a bunch of lies. I needed to return a very expensive item that was not a color that worked. It had never been used and was still in the original packaging and box. They offered to have me keep it and get 5% back! I have no use for it, and 5% is absurd. They have strung me along for over 3 weeks with bot generated email replies from an email different from the one I used to reach out to them. And of course there is no phone number to call. They finally gave me an address in China to return it to at my expense, but also included a list of dire warnings than would result in no refund! Unacceptable. Especially given the fact that I know for certain that it was shipped to me from a warehouse in the USA. Why not let me ship it back there?! They have no answer to that question.
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