The process was made simple, although I would have preferred speaking to a live person since I lean towards traditional methods. It seems like remote chat is the norm nowadays, which I believe is a missed opportunity for better customer service. Nevertheless, we managed to get through it, which is what truly matters. I still don't understand why this process is necessary every year. Why is it that only one utility requires customers to go through this annually? Regardless, I appreciate the assistance for someone like me.
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