My experience was great. I spoke with Aman from the Electricity supply department about a new plan for my electricity supply now that we have installed a solar battery for our house. [Today: 30 January 2026.]
Aman was able to recommend a plan which as he and I both said was a win/win one for our house and for Origin and the community as we have joined the Virtual Power program.
The process of joining was complex, requiring a lot of information about our battery which was difficult to [physically] access due to grids and other obstacles on the battery casing.
Aman was infinitely patient and helpful as we went through the process which took a good 30 minutes.
I can't recommend his customer service skills and basic sound personality traits enough. He showed considerable emotional intelligence as well as a thorough knowledge of his subject area.
He made what could have been a stressful process easy, to the point of being enjoyable because of his people skills.
Thank you Aman!
Fiona
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