As many people have said wish I could give Origins zero stars. Put in a request for repair in November 2023. and am still waiting. This is for a replacement glass panel on balcony. After several visits by Gilmartins in 2024/25 we were told that they were waiting for permission from Origins. After many phone calls and emails during 2025 we finally put a complaint in threatening legal action. In Dec 2025 we received a 3 page apology assuring us that they were looking into this failure but also stating that if a repair is not done within 12 months then appears to wiped off their to do list . Great method to get out of sorting repairs!!!! It is now 2026 nothing has been done and Gilmartins has informed me [After calling them 3 times) that Origins have not granted permission as it is too expensive.. so I presume it is now more complaints, then maybe writing to the Ombudsman or going to Court.. simply appalled at their attitude to a very dangerous problem. A large gap on the balcony of a 6th floor flat. Two and a half years since first reported and only now have they decided not to do anything about it.
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We are a registered social landlord, managing over 7,000 homes in London and Hertfordshire. We provide affordable housing in our communities as well as related care and support services to the people who live in them.