Review Time
A man who has a criminal record still lives here, he broke down someone's apartment thrashed the place. Came back after a few days and barely anyone feels safe, some people even had to move and now my house is leaking. No one came to repair it even after being called. This is really bad and I can't honestly handle this anymore. Its poor.
A man who has a criminal record still lives here, he broke down someone's apartment thrashed the place. Came back after a few days and barely anyone feels safe, some people even had to move and now my house is leaking. No one came to repair it even after being called. This is really bad and I can't honestly handle this anymore. Its poor.
As many people have said wish I could give Origins zero stars. Put in a request for repair in November 2023. and am still waiting. This is for a replacement glass panel on balcony. After several visits by Gilmartins in 2024/25 we were told that they were waiting for permission from Origins. After many phone calls and emails during 2025 we finally put a complaint in threatening legal action. In Dec 2025 we received a 3 page apology assuring us that they were looking into this failure but also stating that if a repair is not done within 12 months then appears to wiped off their to do list . Great method to get out of sorting repairs!!!! It is now 2026 nothing has been done and Gilmartins has informed me [After calling them 3 times) that Origins have not granted permission as it is too expensive.. so I presume it is now more complaints, then maybe writing to the Ombudsman or going to Court.. simply appalled at their attitude to a very dangerous problem. A large gap on the balcony of a 6th floor flat. Two and a half years since first reported and only now have they decided not to do anything about it.
For over 24 hours we have had a serious drainage issue affecting the only toilet in our flat, with sewage backing up into the bath and previous leakage behind the toilet. A drainage engineer confirmed there is a restriction at our connection to the soil stack which could not be cleared using mechanical equipment.Since then, multiple engineers have attended, spent around 10 minutes attempting work, then left saying they would return with more equipment or support. No one has returned as promised.I have called the office more than five times. Each time, staff appear unaware of what work has already been done, what the diagnosis is, or what the next steps are. I keep being asked if I “want an appointment”, despite engineers already attending and failing to resolve the issue. There is no clear plan, no ownership, and no follow-up.The situation has been made worse by repeated visits where the bathroom has been left in an unsanitary state, with sewage water splashed around and no care taken for the property or the people living here.This is particularly serious as my mother, who lives in the flat, is disabled. Being left without a reliable toilet and with constant uncertainty has been extremely distressing.This is an urgent sanitation issue involving health and dignity. The lack of care, communication, and accountability shown so far has been unacceptable.Posting this so others are aware and in the hope that this situation is finally taken seriously and resolved.
We are extremely frustrated with the management of this block. We are dealing with an emergency in a flat we manage, where maintenance in the communal areas has led to 2cm of water seeping under the wood flooring, causing significant damage. Despite our persistent efforts to get someone to address this issue since Friday, 21st November, no action has been taken. Calls are not being answered promptly, and when we do finally get through after hours on hold, we encounter false information or abrupt call endings. This is our third attempt to reach you on 03003230325. The WhatsApp message we received merely instructs us to call the same number. Immediate attention to this matter is urgently required.
My housing officer is really good and the repairs team are quiet quick to attend to repairs. However origin on a whole have failed miserably. I am on the top floor with medical needs(mobility abd mental health) . I spent almost a year in hospital and still in recovery to this date. Have fallen countless times down the stair with my child,to be told oh they have put me on a list for a managed transfer thanks, but What they fail to tell people is this list is a floating listyso people will always be ahead of me. (one week you could be 2nd on the list the next week you could be 8th) i fully understand some other people's situations are more in need however this means i will never be rehoused. Its clealry affecting my health making it worse and they simply don't care. Its disgusting they have allowed this to happen to many of their residents.
I have lived in an Origin Housing development for 3 years and at every opportunity they have attempted to scam residents out of money, increase the service fee by over £100/month and take no accountability whatsoever. I would actively avoid this developer in future.
I have lived in an Origin Housing development for 3 years and at every opportunity they have attempted to scam residents out of money, increase the service fee by over £100/month and take no accountability whatsoever. I would actively avoid this developer in future.
Worst housing association you can ever come across. They pride themselves for their extremely poor services. Email responses take months, legal teams are almost non existent. Forgot to charge me ground rent for 6 years and then just dumped on me to chase every day.
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We are a registered social landlord, managing over 7,000 homes in London and Hertfordshire. We provide affordable housing in our communities as well as related care and support services to the people who live in them.
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