We are extremely frustrated with the management of this block. We are dealing with an emergency in a flat we manage, where maintenance in the communal areas has led to 2cm of water seeping under the wood flooring, causing significant damage. Despite our persistent efforts to get someone to address this issue since Friday, 21st November, no action has been taken. Calls are not being answered promptly, and when we do finally get through after hours on hold, we encounter false information or abrupt call endings. This is our third attempt to reach you on 03003230325. The WhatsApp message we received merely instructs us to call the same number. Immediate attention to this matter is urgently required.
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We are a registered social landlord, managing over 7,000 homes in London and Hertfordshire. We provide affordable housing in our communities as well as related care and support services to the people who live in them.