Origin Housing is an abysmal organisation. The Chairman, NEDs, CEO, Operational Directors with the staff working across the organisation are totally inept. I have moved albeit 4 months into their most recent development Harrow Heights, and there has been multiple issues arising on a daily basis. The development is no more than 2 years old and most the issues are related to the structural build i.e. security of the building and car park, stolen parcels, lifts mail functioning, air vents shuttering loud noise all through the night which has caused many sleepless night, roof top terrace fire door left unlock which slams open and shut, repairs work sub-standard, sills to the window gone missing, structural failures relating to cladding, flooding to he basement which left the walls totally damp and the wall plaster now starting to peel away, front entrance doors not shutting due to poor design thus leaving the building block exposed to unsavoury characters gaining access to the building and the intercom to each of the flat across the block out of commission. In a recent communication via the Housing Manager from the Development Director to render any responsibility of the sills missing from the window "as its not in their control, and its a matter for the developer to resolve, we are waiting for a quote from the developer before deciding on the next steps". This is highly unacceptable and show a total disregard to the resident. The fact building block was developed and handed over to Origin would mean sole responsibility now residing with Origin to sort out, but clearly the Development Director seems to think otherwise.It's quite surprising, the issues were experience at Harrow Height are the same as those from Origin previous development. There is a constant failing that is being overlooked and piss poor management both from senior management and the agents of the organisation.My recommendation is for each of the block residents to pool together and consider submitting an Ombudsmen process. Ensure you have physical evidence and the inept responses from the Origin staff on the matters which were highlighted to them, as this will further demonstrate a flagrant negligence on their part.Just because Origin is a registered charity and HA should not prevent the organisation being investigated for dereliction of duty.I would also suggest, speaking to the local newspaper to highlight the ongoing issues around the Shared Ownership properties managed by Origin.Pop quiz, i'm expecting a banal and standard response from one of there internal staff to contact team shortly.
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We are a registered social landlord, managing over 7,000 homes in London and Hertfordshire. We provide affordable housing in our communities as well as related care and support services to the people who live in them.