Horrendous Experience: An Epitome of Incompetence and laziness. I STILL LIVE IN AN UNSECURED APARTMENT and it seems normal to them.CRM and CS, it seems they've never heard of these concepts. Their complete disregard for the “customers” that put food on their tables and pays their bills, It’s simply disgraceful.Utterly appalled and disgusted by the abysmal service provided by this so-called "business." An example of how not to run a company. Outsourced almost all services until even employed staff don't seem to know or understand why they were employed their services to third-party businesses that couldn't care less about their customers, and it shows.Scheduling is a nightmare, they only care about their own convenience and cost saving, not the client's. Don't bother expecting them to adhere to their proposed timeline – you'll be left waiting without any calls or updates. You'll be forced to work around their schedule, even staying up until 12 midnight cos according to them, its a 24hrs shift for them… then hope that they might actually show up and not change their schedule without your prior notice. Absolutely ridiculous! Just be prepared dealing with themThis company is the epitome of incompetence, indifference, and unprofessionalism. If there was ever an under 0 rating, that’s where I’ll fit them. It’s a SHAME!!
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We are a registered social landlord, managing over 7,000 homes in London and Hertfordshire. We provide affordable housing in our communities as well as related care and support services to the people who live in them.