Horribly useless company, hard to understand what sort of service they provide in exchange for the fee they charge.Our building's door doesn't close properly, resulting in anyone being able to enter. The issue has been flagged for a very long time and although the fix is simple it has not been done in months (if not year, but I've only been here for months). Because of this, residents have had their quality of life severely impacted: parcels and bike theft (in areas supposed to be secure), threats from maraudings kids unhappy to be asked to leave, littering (including body fluids). This company is a complete disappointment. They are not providing the service that they are supposed to be providing, and they are not taking any responsibility for their actions. I would not recommend this company to anyone, and I would advise other residents to consider switching to a different management company.EDIT: I did call their customer service and they provided 0 resolution to the problems, waste of (a lot of) time.
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We are a registered social landlord, managing over 7,000 homes in London and Hertfordshire. We provide affordable housing in our communities as well as related care and support services to the people who live in them.