Here we are, two years later, with an excess service charge demand of nearly £700, yet still without an actual breakdown of the block repairs. I requested a breakdown, which I received. Over 4 months later, I’m still waiting to hear why I’m being charged for certain costs. There are 15 flats in my building, and OH continues to split the costs equally among all 15. As a homeowner, this should not be the case.Disappointed with Origin Housing to say the least. Several times they have made mistakes re service charges. This year there's been a huge increase due to the new fire regulations. Trying to get a break down of these costs has taken over 2 weeks.Recently had an ongoing saga re Thames Water and both telling me I had to pay them. I don't as my water rates/charges are paid through a third party. I had to copy/scan and send several emails to Origin Housing before they wrote to Thames Water explaining the situation.
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We are a registered social landlord, managing over 7,000 homes in London and Hertfordshire. We provide affordable housing in our communities as well as related care and support services to the people who live in them.