Never experienced such poor customer service in my life! I put in an application for a studio flat in WGC 6 weeks ago and was told i would hear back in 7 - 10 days...i literally put my life on hold for 3 weeks waiting for a response, worried about my living situation. I called multiple times, was told if i emailed they would reply by close of business. Emailed well over 5 or 6 times and just got completey ignored! They couldnt even be bothered to fob me off! Ive worked in customer service for 15 years and i never once ignored a customer. These people dont see a human with feelings at the end of their phone, its disgusting
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We are a registered social landlord, managing over 7,000 homes in London and Hertfordshire. We provide affordable housing in our communities as well as related care and support services to the people who live in them.