I would give a zero if I could. Some of the worst customer service I have ever experienced from the HomeOwnership team. We are waiting for approval from Origin so that we can complete our remortgage and have been waiting for this since the end of December. We have paid a fee for them to be able to process this too. I have not stopped emailing/calling them but no one is replying or calling us back. This has been over a month now, absolutely appalling and led me to complain as a last resort.
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We are a registered social landlord, managing over 7,000 homes in London and Hertfordshire. We provide affordable housing in our communities as well as related care and support services to the people who live in them.