I purchased the Hybrid Pro mattress, which was delivered late and not properly packaged. It was advertised as medium comfort, but the one I received was extremely firm. Sleeping on it felt like lying on a hard surface, causing pain in my pelvis and shoulder. Even a mattress topper did not help. My complaints about its unfit quality went unanswered, and the company refused to acknowledge their responsibilities. I now feel compelled to take legal action to seek a refund. My experience shows a lack of pride in their products and poor customer service.
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