Review Time
This review focuses on the practices of the company rather than the mattress itself. After purchasing a mattress, I was approached to write a paid review, with a promised payment of $30. I submitted the review on November 8, 2025, and provided the necessary details for payment. However, over two months have passed, and despite multiple emails, I have yet to receive my payment. Their credibility is in question, as they have exhibited unethical behavior and broken trust by not following through on their commitments. For instance, they assured me: "Thank you! We've shared the details to our finance team. The refund will take up to 7-14 business days to reflect on your original payment method as per banks operating procedure." Yet, here we are, over two months later, and they haven't honored this promise. On December 24, 2025, I received another message stating, "We apologize for the delay. It seems that the details were missed to be forwarded to our Finance Team. I have shared the bank details to our finance department to manually process the $30 cashback for the review." They continued to express understanding and apology, promising that the payment would be processed according to their finance schedule, which they claimed operates on Fridays. It’s evident how they manage these situations and the falsehoods they convey. My opinion of the company has shifted due to their conduct. Interestingly, after posting this review, they finally took action and provided the promised payment, highlighting that it took public feedback to spur any response.
This review concerns the conduct of the company rather than the mattress itself. After purchasing, I was contacted to write a paid review, with a promised payment of $30. I submitted my review on November 8, 2025, providing them with payment details. Over two months have passed, and despite multiple emails, I have not received my payment. Their credibility is questionable, and their conduct seems unethical. They have lost my trust by failing to honor their commitments. Communication from them has been misleading, as shown in their responses. It took writing this review for the company to finally fulfill their promise and process the payment.
I bought a couch in June 2025, and within a month, it developed a tear. My attempts to reach out for help were fruitless, and now every seat is ripped. The construction quality is poor. When I tried to contact them again, they completely ignored me. I strongly advise against this seller.
I purchased the Hybrid Pro mattress, which was delivered late and not properly packaged. It was advertised as medium comfort, but the one I received was extremely firm. Sleeping on it felt like lying on a hard surface, causing pain in my pelvis and shoulder. Even a mattress topper did not help. My complaints about its unfit quality went unanswered, and the company refused to acknowledge their responsibilities. I now feel compelled to take legal action to seek a refund. My experience shows a lack of pride in their products and poor customer service.
I strongly advise against purchasing from this seller. Initially, the representatives were very accommodating, but once payment was made, communication fell apart. They provided misleading timelines, ignored my calls, and left me waiting for a mattress I had already paid for.
If I could rate this company zero stars, I would. I've been waiting over a month for my delivery. The frame arrived, but the mattress is still missing. I have sent daily emails, but all I receive are vague responses about delays without any delivery date. I want a refund, but no one will contact me to arrange it. I strongly advise against using this service.
I ordered my mattress on a Friday and selected a delivery date for the following Monday. Although I was anxious due to mixed reviews about delivery, it arrived on Wednesday, and I love it! It's a relief to finally get a good night's sleep without sagging edges. I would have appreciated more shipping updates, but the fast delivery made it a minor issue.
This website is a confusing and frustrating experience. The transport company was uncontactable, and I received only automatic email responses until I escalated the issue. I doubt they even have mattresses available. I eventually received a refund, but the company does not operate as a legitimate business should.
I've been waiting for a bed since September 27 and have been misled about my delivery status multiple times. They continue to sell beds with a promised delivery window that they fail to meet. This service is unacceptable and feels like a scam.
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