At least there was a family that is happy after dealing with @originmattress_au, based on reviews online I took the risk of purchasing a Hybrid mattress and a upholsterded bed on the 29th of July and the estimated delivery date was the 1st of August.To my surprise on the 2nd of August, I just received the mattress and no bed; since that day till now it has gone south with the customer service, even when they are polite and apologetical, they couldn't ship my bed, because they don't have it, and apparently can't procure it in the short term, even when they are still selling it. It took 11 days for them to say that they will refund me the money cause they sold me an item that they don't have, but to my surprise, the refund process can take up to 14 days, so if you make the numbers, they are going to keep my money for 25 days, they misguide me to buy something they didn't have in inventories, they couldn't procure it on time, and they delayed a rapid refund that was required after such a deceiving marketing campaign in your website.I have tried all the avenues to escalate the issue, but the customer representative can not escalate it because the supervisor is so busy with other clients, the finance team hasn't contacted me either, so basically if you buy a product from them, you are at their mercy and willingness of doing what they want with the client. Definitely I won't buy any products from you and will make sure my friends won't either.
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