I want to start by saying I love origins products but their customer service is trash and makes me want to stop ordering from them altogether. I placed an order on 6/17, it said my order went through, etc. However, I was never sent an email with my order number and money has not been withdrawn from my account. I thought it was odd but went to place the order again and it wouldn’t allow me to use the welcome promo code I had been sent because it said it was for first time purchases only, indicating my initial order had gone through. I reached out to customer service and after a 50 min wait - 20 mins of which the assigned agent was supposedly reviewing my information - the agent asks if I have an order number. I explain everything I just explained above and after 10 mins of no response he comes back with the same exact question. An hour and a half later I have no clear answer and am still unable to use the promo code. It’s like they don’t even want customers. Very disappointing service.
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Origins creates high-performance natural skincare that's powered by nature and proven by science.
