Origins ReviewAs a dedicated user of Origins products, I've consistently valued the quality and efficacy of their skincare range. However, my latest interaction with their customer service has been disappointing.I placed an order online during a promotional sale, which included a free 8-piece best-seller gift set as an incentive. Regrettably, the gift set was absent when my order was delivered, although a small cloth travel bag was present.Upon reaching out to customer service, I received confirmation that the missing items would be sent out immediately. Yet, the subsequent package only contained another travel bag, without the promised gift set.Further efforts to resolve the issue via chat support resulted in repeated promises of swift dispatch, but after a few weeks, there was no progress or communication about my order. I would have been content with a substitute product had the original items been unavailable.This persistent inaction and unmet commitments have been highly frustrating and have considerably diminished my trust in Origins as a brand. I trust that they will address these customer service shortcomings to avoid such problems in the future.
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Origins creates high-performance natural skincare that's powered by nature and proven by science.
