My initial experience was good; their customer service number is free to call, and the ladies who answer assured me that returns were free, etc, and there were free samples dangled.
THEN. I had to return a few items. They do not email you to confirm the receipt of those items. After 2 weeks, I called to enquire about the status of the returns and was told that 2 of the items I had put in could not be found but that the CSO would refund me for that anyway. I told them that it might have been hidden in the packaging and to search more thoroughly. The CSO promised to pass it on to the warehouse staff, telling me to wait a few more days.
The refunds did not come through even after a week. The next CSO I reached now denied the existence of the missing product at all. She asked that I provide proof that it had been included in the box - SERIOUSLY, HAS ANYONE TAKEN PICTURES OF ALL THEIR RETURNS? - or she would not refund me. It is an unfair burden of proof on the customers' part as we would usually TRUST the company. Curiously, it is also the most expensive item that that their warehouse staff claim to have not found.
So do NOT buy anything from this website unless you are absolutely sure you don't have to return anything. They might "lose" it for you and claim to have never received it, leaving you out of pocket and without the product.
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