I had been a loyal customer since 2017. I go to a store in South Lake, Texas. This year due to Covid, the store was closed for some time and I avoided going to store n had been working from home. With all this I could not order products online too. There had been so much going on with Covid, that everything else took a second place. The points I had accumulated for the last 3 years was close to 20,000 points. I tried to log into my account today and order some products online. I was told my points expired on November 29, 2020. I tried to explain to the customer service rep and to her supervisor. They had been extremely rude n blatantly refused to even listen to me. The attitude they gave is like if you want, you can purchase them otherwise free to go. I understand they have some policy of points expiration but I was not aware of the policy. I signed up in the store. They only talked about points accumulate and can order some thing big when I have more points and every dollar I spend in the store, I will be rewarded with loyalty points etc. Never once, I was told about piints will expire, if there is no continuity in purchasing. I want to question Origins team, if some one has decent points, and had been a loyal customer, is it not the duty of customer service to send a reminder email about points expiring. Anyhow, online store has the most horrible Customer Service team. I am not sure whether any one else has the same experience. I will never recommend this site to any one.
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