Really disappointed in my latest experience with origins. I have been using their products for years but their customer service for the online store is just shocking. I placed an order on origins.de on 27th Nov but they still haven´t sent the order out, I have emailed the customer service team twice with no response and then called twice, each time waiting 50mins! First time I hung up, and the second waited it out till a customer service representitive told me, please have some patience and wait. I have been waiting for 3 weeks and naturally the order is for Christmas, another week and I don´t need it, but apparently no message can be sent to the warehouse to rush it or any real apology offered, just a "we have a lot of orders". I understand it´s a busy time and I am happy to wait a few weeks, but 3 weeks and "hopefully it will be there in the next two" is not acceptable answer from a company like Origins/Estee Lauder , it´s not exactly a small business struggling with supply chains and I am out of pocket for a month without the products. Clearly not a trustworthy place to shop online.
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Origins creates high-performance natural skincare that's powered by nature and proven by science.
