origins.com

1.7
1.7 Based on 77 reviews

Origins creates high-performance natural skincare that's powered by nature and proven by science....

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Unacceptable customer service

Unacceptable customer service, I requested to cancel my online order via online chat. (Since no one pick up phone and no one reply email) . I chatted with three online agents. First two agents confirmed with me the order canceled successfully. The third agent confirmed with me that the two orders already canceled and no further action required. Even told me to discard the shippment emails, But i saw origin charged me two payments already. So I chatted with the fourth agent who told me the orders didnt cancel and they will arrive shortly, and ask me to return them in the post office for refund. This is unacceptable. I have been told that they are canceled so i made another purchase. And now they are all coming to my house.

1
Date of experience: Dec 12, 2020

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