I used to buy from online a lot, and the service was great. Fast shipping. However, things started to turn bad since COVID-19. My order a full size mask and received a sample instead. I called and I was told there will be a confirmation email, but I never got that. The package never came. I called couple more times and spent a month to get my mask.I ordered again recently with my birthday coupon. The coupon doesn’t work at all, and I used the live chat. The representative was so unprofessional. She told me the coupon was added to the cart and I saw nothing and still at full price. She said she saw that on her screen and kept trying to end the chat. Finally she offered to refund if I order at full price and give the order number to her. I did. Of course, the refund never came. I have been contacting them for 2 weeks. I still not getting any refund and the answer remained the same. It is terrible customer service.
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Origins creates high-performance natural skincare that's powered by nature and proven by science.
