I’ve been using Origins for years, they have great products but awful supply chain and digital channels. The website is a joke, UX designed by someone who clearly doesn’t understand the basics of modern web design (eg make it work on multiple browsers, iPhones, iPads etc). The order & fulfilment process is very painful. The order itself takes forever to arrive unless you pay £5 for speedy delivery. Given an average order is £50-£70 you’d expect a better fulfilment service. They throw in samples that are just random and not tailored to your shopping history. If I was in charge of sales I’d offer regular customers samples of products they haven’t used opposed to a sample of something they’ve been ordering for months. The whole business model is broken which is a shame because it’s a good product.
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Origins creates high-performance natural skincare that's powered by nature and proven by science.
