I placed an order on a Friday night during an incredible Black Friday sale. However, when I selected PayPal as my payment method, it mistakenly changed my delivery address to an old one in a different state. Since it was after customer service hours, I decided to wait until the next day to resolve the issue. I called the following morning and waited around twenty minutes for assistance. When I finally spoke to a representative, he laughed and told me that changes could only be made within sixty minutes of placing the order. Given that there were no customer service agents available at the time of my order, I had no way of knowing this. It’s incredibly frustrating that they cannot amend an order that was processed just today, five days later. In this day and age of technology, I find it unacceptable that this is how the company operates. Consequently, I am finished with this company and will not be placing any future orders. Their service was unhelpful, indifferent, and frankly rude.
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Origins creates high-performance natural skincare that's powered by nature and proven by science.
