Pay attention to the customers noting bait and switch rewards programs. I have purchased Origins products for over 20 years. I bought probably $500 of Christmas gifts from Origins this year, so I racked up quite a few points. I received an email saying "spend your points by x date at midnight." I opened that email and made a mental note of the expiration. On the expiration date, I went to go make purchases and use my points, but my account had zero points. When I contacted customer service, three weeks later they emailed that yes indeed, my points were gone, as I had "interacted with the email" prior to the expiration date, and the expiration date and time on the email was not applicable to me, as I made my purchase at 3pm. It left such a bad taste in my mouth (just give me the $10 thing I would I gotten with the points, I was actually going to buy more stuff), that I will just spend my money elsewhere. I will actually pay another company more for products, just to be valued. Origins customer service is sadly a thing of the past.
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