I ordered the size I normally wear, but the jersey received was like 3x too small. I reached out to customer (lack of) service to exchange item. At first they wanted me to spend $40 to send the item back to China (LOL)! The item was originally shipped from Vernon, CA so this made no sense at all. And along with that, offered for me to re-order with 20% discount. With that, I rejected this "offer" and offered to provide a bad review. A few days later another CSR reached out to offer this solution:We’re sorry for the inconvenience with your order. To help, we can recreate the item in your preferred size . This will take about 2-3 weeks.Here’s what you need to do:1. Preferred Size/Color: Please let us know which size you’d like.2. Shipping Fee: Could you cover the shipping fee USD 20 for the new item? and we will cover new items' price and You won’t need to return the original one.Once we have your confirmation, we’ll proceed with your new order right away.Thank you for your understanding. Looking forward to your reply.Best regards,AnneFrom this response, it would seem I need to re-order the item and expect a refund? This is vague.IMO, this return process is very convoluted and not easy for the customer. The right thing to do would be to exchange the item in the first place and to enter the details for the customer. Didn't happen.At this point, I am inclined to cut my loss, write off the expense while I'm still ahead of the game, and submit this review that was requested by the seller. I will give my business to another provider with better service.
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