Review Time
I bought 2 gravel shirts - they look great, good fit and feel great to wear. The price was good, but they do appear to be cheaply made, and particularly the floppy collar - I think it would look better and flap around less in the wind (cycling) if it were permanently stiffer, staying in place.
I ordered the size I normally wear, but the jersey received was like 3x too small. I reached out to customer (lack of) service to exchange item. At first they wanted me to spend $40 to send the item back to China (LOL)! The item was originally shipped from Vernon, CA so this made no sense at all. And along with that, offered for me to re-order with 20% discount. With that, I rejected this "offer" and offered to provide a bad review. A few days later another CSR reached out to offer this solution:We’re sorry for the inconvenience with your order. To help, we can recreate the item in your preferred size . This will take about 2-3 weeks.Here’s what you need to do:1. Preferred Size/Color: Please let us know which size you’d like.2. Shipping Fee: Could you cover the shipping fee USD 20 for the new item? and we will cover new items' price and You won’t need to return the original one.Once we have your confirmation, we’ll proceed with your new order right away.Thank you for your understanding. Looking forward to your reply.Best regards,AnneFrom this response, it would seem I need to re-order the item and expect a refund? This is vague.IMO, this return process is very convoluted and not easy for the customer. The right thing to do would be to exchange the item in the first place and to enter the details for the customer. Didn't happen.At this point, I am inclined to cut my loss, write off the expense while I'm still ahead of the game, and submit this review that was requested by the seller. I will give my business to another provider with better service.
While the delivery delay was a major setback, I must say that the shirts themselves are amazing. The quality is impressive, and they are perfectly suited for riding in the tropical Malaysian weather.And thank you to Anne and Summer for their excellent customer service
4 star, it should be 5 star.The 1 star is bec. of the local delivery(pls review your Malaysia last mile delivery) the tracking language is not accurate, which I don't understand and can't follow.Got to give credit to Eric that follows up on my delivery (every step). Until I receive my parcel yesterday.Thank you Eric and a blessed CNY to you.If I buy again i hope Eric serves me. By than I hope some thing is done to the reporting on tracking especially in Malaysia.
I bought 2 gravel shirts - they look great, good fit and feel great to wear. The price was good, but they do appear to be cheaply made, and particularly the floppy collar - I think it would look better and flap around less in the wind (cycling) if it were permanently stiffer, staying in place.
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