I called Otkin because I had an excellent experience with them several years ago. Nothing is what it used to be, right? I had a technician scheduled for 2-4. He (Lazar, or, in Orkin, “The Pro”) called to say he was running early and we agreed that would meet at 1:45. I was there at 1:45, in the rain and day after stomach flu (not their fault, but it didn’t help). Lazar doesn’t show. At 2:15 I called the main Orkin number, a service center in in a different time zone (she asked me what time it was) and she put me on hold for several minutes before returning to tell me she didnt know what was going on. Then Lazar called me to say that he had “picked up” another job and was now running late. Having sat in the rain with the remnants of flu (I know I’m repeating myself) I told him I had been there at the time we agreed on and asked why he hadn’t called me. He said - this is kind of the punchline of this review: “People don’t show up when they say they will.” No idea what that had to do with anything, either me in the rain, referenced above, but there it is. Maybe that’s Orkin’s new motto. I could go on about Lazar ranting at me without pausing for breath, about having to call Orkin about five times and talk to a different person each time, about how they couldn’t schedule another visit for several days - but why bother? I came home and called a local company with great reviews and they’re coming tomorrow. There’s the motto of this review. Go local.
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