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I strongly advise against using this service. They charge exorbitant fees without providing any genuine assistance. Our initial visit cost $250, and they accomplished very little — merely sealing one hole without offering any treatment or real solution for our rodent issue. Later, they inquired about a monthly subscription for inspections. I explicitly declined, yet they enrolled us and charged us regardless. The payment is non-refundable. After sealing the hole, the mouse disappeared, and we believe it exited through that same opening behind the dishwasher — it was the only entry point we had. However, they insisted the mouse originated from another location, which is simply not accurate. In summary, this was a total financial loss. A thoroughly disappointing experience. I cannot recommend this service.
I called Otkin because I had an excellent experience with them several years ago. Nothing is what it used to be, right? I had a technician scheduled for 2-4. He (Lazar, or, in Orkin, “The Pro”) called to say he was running early and we agreed that would meet at 1:45. I was there at 1:45, in the rain and day after stomach flu (not their fault, but it didn’t help). Lazar doesn’t show. At 2:15 I called the main Orkin number, a service center in in a different time zone (she asked me what time it was) and she put me on hold for several minutes before returning to tell me she didnt know what was going on. Then Lazar called me to say that he had “picked up” another job and was now running late. Having sat in the rain with the remnants of flu (I know I’m repeating myself) I told him I had been there at the time we agreed on and asked why he hadn’t called me. He said - this is kind of the punchline of this review: “People don’t show up when they say they will.” No idea what that had to do with anything, either me in the rain, referenced above, but there it is. Maybe that’s Orkin’s new motto. I could go on about Lazar ranting at me without pausing for breath, about having to call Orkin about five times and talk to a different person each time, about how they couldn’t schedule another visit for several days - but why bother? I came home and called a local company with great reviews and they’re coming tomorrow. There’s the motto of this review. Go local.
I have been a long time Orkin customer. The last year they keep making changes to their scheduling program and their billing program. Several times this year their system has changed my appointment week, day and time, and only given me a couple of hours of notice (calling at 5:45 pm the day before the newly scheduled date, or texting and emailing me at 6 PM the day before and they are closed so I can't call). I have called more than once about this to get them to not make changes without contacting me first. Sometimes they reschedule from the last week of the month to the first week of the month, and a different day of the week. Then they changed their billing system a couple of months ago and it defaulted to auto pay, so my payment was deducted from my account without me making the payment online. I called and said I did not want on auto pay. They said they removed the auto pay on my account. Well, I went online to pay and it just happened again this month. I have removed my account info from their site to avoid this. However, they are making too many changes and not letting the customer know. I am very frustrated with changes being made and no notification. I do not want to keep calling them. The technician, Joe, is so professional and so nice. It has nothing to do with him. It is the office making these changes.
Please do not use their service. They charge a lot of money but provide no real help. The first visit cost us $250, and they did almost nothing — they just closed one hole and that was it. No treatment, no solution for the mice problem.Later they asked if we wanted a monthly subscription for inspections. I clearly said no, but they still signed us up and charged us anyway. The money is non-refundable.After they closed the hole, the mouse left, and we are sure it exited through that same hole behind the dishwasher — it was the only hole we had. However, they kept insisting the mouse came from somewhere else, which is not true.Overall, this was a complete waste of money. Very disappointing experience. I do not recommend this service.
I paid Orkin several thousand dollars to get rid of my pest problem. We had the house tented and outdoor perimeter treated in June. Four months later I have not gotten rid of my pest problem. In October, I noticed droppings in several area s of my house and kitchen cabinets. The inspector came saw the dropping and told me they would have to tent again. The office was suppose to call the next day, they never did. When I reached out to them, I was informed that they would not be honoring the warrantee as promised. They would come and treat the cabinets for termites. So, here I am spending money ($100.00) on container to empty everything from the cabinets, so that the treatment can be performed. This is a bandaid cure. My fear is that they stall until my warrantee runs out. To add insult to injury, they just cancelled my appointment because they did not have enough work for the day. They would have to pay the employee one full day of work in order to service my house. It used to be that Orkin was a trustworthy company. However, this has not been my experience. I'll update this review as needed.
Horrible experience. From phone call, tech and pest expert. 3 different stories. The expert was the absolute worst experience I’ve ever had with any company, turns out he was a hard sales Person, pushy would not answer Questions.He tried to sell 1000s of dollars worth a product for a few droppings in our garage attic, so aggressive. We had to ask him to leave the home which, of course he didn’t want too, kept pushing and talking and trying to sell. I was getting so upset I was thinking about calling the police Finally he calmed down and left. Talked to the local manager. They want to bill me for that appointment, I never knew this so-called expert was coming to the home. They never mentioned it, would never have asked for that plus the fact that he insisted on coming in and there was no reason for that other than trying to Stay, sell and scare us with threats of Gene Hackman and his wife’s death due to rodent infestation. He had fraudulent photos. He kept showing us which we knew because we took photos before he came in after he came. He was a fraud and scary pushy.
I paid Orkin $900 for an exclusion on our windows to keep stink bugs and Asian beetles out. They appeared to do a good job putting the steel wool in all of the cracks and crevices but over the next days the bugs continued to come in the upper corners of the windows. I had to complain to numerous people before I got follow up. I do have pictures of the bugs coming in the windows even video. It is still up in the air whether they’re going to do anything that can satisfy this problem.
My experience has actually been on going this past year and a half with the ORKIN in Beaver, WV and I even tried speaking to the Regional Manager in Charleston,WVAnd Representative in Kentucky but ORKIN couldn’t careless about their customers,it’s pure plain corporate greed. What I call in today’s market plain and simple forget the customer service we are so big we just are going to get your money and forget anything else policy because we can attitude. Well, good luck with that ORKIN, I found a good Christian family business that will be happy to actually get to my home on time, when they say, actually service it, do the job, and actually change me a fair price, so see ya, wouldn’t wanna be ya ! Good luck keeping customers with your shabby attitude and service!The new service I found is Miller’s Exterminator Service, they are so accommodating and helpful and extremely reliable and pleasant, give them a try, you’ll be amazed how well they service your home !
Orkin came to do heat treatment to exterminate bed bugs. First time didn't work. Came 3vtimes and I saw one after thst in my barber shop. Of course they said I didn't do what they told me to. Fir that exhorbant price I absolutely did everything. Now paying a loan for $2120 for treatments that didn't work. Again ill never recommend Orkin pest control to anyone. That company is a joke
Orkin has been scheduled to visit my home on three separate occasions over the last 4 weeks. They have failed to show up to the appointments each time. 2 out of the 3 times they failed without even calling me before or after. I've been on the phone with their customer service and talked to at least 4 different representatives who all promised me that they would have someone from the local office reach out to me. I have yet to receive a single inbound call from anyone at Orkin.
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