I had been waiting for my sofa and snuggler for over 6 months. Every time the production date was postponed I received an e-mail with a new date. This week I received another cancellation e-mail but this time there was no new date given, no explanation or an apology. I rang their customer service just to Find out when the new production date would be. Unfortunately, I was not given any update and the person I spoke to was unprofessional, dismissive and rude. She kept interupting me and wouldn’t let me explain what my enquiry was about. It was the person’s attitude that made me cancel my order.
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Orla Kiely, OBE is an Irish fashion designer based in London.
