Avoid this app — misleading “guarantees,” no transparency, and zero real supportI originally signed up for Ornament because of their “100% money-back guarantee.” I live in the Faroe Islands, where the app’s health features — a big part of the service - simply don’t work due to lack of access to national health data.I wanted to reach out early on about the 100% money back guarantee, but I read that I didn’t qualify for a refund because I hadn’t used the app enough days. But I couldn’t use it — because it doesn’t work in my country. No one cared.Then months later, without any clear warning or reminder, they charged me $69.99 for a renewal I didn’t know was coming. I contacted them immediately and explained everything. They replied with a generic refusal and called it a “final decision.”There’s no real support, no flexibility, and no fairness — even when you explain clearly why the product wasn’t usable. They hide behind rigid policies and offer no actual help when you’re stuck with a charge for something that doesn’t deliver what it promises.I do not recommend this app. Especially not if you live outside major countries with centralized medical record systems. They’ll take your money and then refuse to listen.
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Ornament simplifies tracking your and your family’s health. Get advice on checkups, health insights, results, and more! If you’re experiencing any issues with your subscription or the app, please contact us at support@ornament.health before leaving a review. We’ll get back to you as quickly as possible and do our best to resolve the issue.
