Review Time
I haven’t had any issues with the app or service but realised I didn’t use it fully and decided the £42 I was spending wasn’t worth it. I paused my subscription and made sure the auto renewal was off more than a week before my renewal date so there would be no issues. However due to a system fault they charged me anyway. When I informed them of their mistake, they said they couldn’t return my money but cancelled the subscription. They tried to put the blame on me saying that’s the auto renewal was still on and ‘when there multiple tabs open these things can be missed’ - not only am I down £42 for a service Im not using but they’re also calling me dumb. Terrible service.
It was about an auto renewal issue. The customere service was fast, on point and the app agreed to handle all missunderstanding so I, as a customer, am sattisfied and treated fairly.
To be honest, I was looking into information about the company, and it accidentally charged me for a subscription that I did not authorize. As soon as I brought it up to to the company's attention, the properly refunded me my money. Once I am done, researching this company, I just may sign up since they were so prompt and willing to help.
Great customer service, refunded my entire annual subscription and I will make sure it's canceled. Victor was respectful and responded to me promptly. I appreciated the courteous way he asked me to complete a review. I'm in the hospitality industry, worked in customer service, I know it's not easy to get people to fill them out or leave them, no matter how nice you ask. Thank you Victor!
Great product for tracking all your biomarkers in 1 spot. Easy to upload PDF files or scanned images of blood test results and have them parsed into the correct biomarkers. Great place to see trending over time when blood tests come from different Drs or online places like Function Health.
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Ornament simplifies tracking your and your family’s health. Get advice on checkups, health insights, results, and more! If you’re experiencing any issues with your subscription or the app, please contact us at support@ornament.health before leaving a review. We’ll get back to you as quickly as possible and do our best to resolve the issue.
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