ornexis.com

1
1 Based on 6 reviews

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Christina C
Company doesn't stand by return policy!

I purhcased this pillow after watching an ad about how a doctor had created it for his wife who had chronic migraines. Now that I have this pillow I don't believe this story at all. It says on their website that you have 90 days to return the pillow if for any reason you don't like it. I sleep on my side and it was very uncomfortable. after about 10 days I emailed the company and asked for return instructions. This company is owned by an LLC. They say you have 90 days but if you ask for a return it is only 14 days after delivery you can return it. That seems very deceitful. When I messaged them first they wanted to give me a 70% credit to buy something else on their website. NO! So I would be out the money and I would have to purchase something I don't even want. Then they wanted to give am 50% off the pillow. No again. The policy states 100% refund if not satisfied. This company will do just about anything and everything to not let your return this item. The company has to give you a return code. I have sent them 4 messages and they will not give me a return code. They are not part of the BBB. I'm sure you can guess why they are not.

1
Date of experience: Jan 29, 2026

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