Review Time
This should be a 0 not a 1 star review
To start off, the product took forever to ship and arrived in beat up packaging with a product that appeared to have been used. Then when I tried to hold them accountable to their 100 day return policy, they first offered an 80% discount and then cash totaling 20% of the charge and the ability to keep the used item (because shipping would be very costly to me). DO NOT buy from these scammers.
I purhcased this pillow after watching an ad about how a doctor had created it for his wife who had chronic migraines. Now that I have this pillow I don't believe this story at all. It says on their website that you have 90 days to return the pillow if for any reason you don't like it. I sleep on my side and it was very uncomfortable. after about 10 days I emailed the company and asked for return instructions. This company is owned by an LLC. They say you have 90 days but if you ask for a return it is only 14 days after delivery you can return it. That seems very deceitful. When I messaged them first they wanted to give me a 70% credit to buy something else on their website. NO! So I would be out the money and I would have to purchase something I don't even want. Then they wanted to give am 50% off the pillow. No again. The policy states 100% refund if not satisfied. This company will do just about anything and everything to not let your return this item. The company has to give you a return code. I have sent them 4 messages and they will not give me a return code. They are not part of the BBB. I'm sure you can guess why they are not.
I purhcased this pillow after watching an ad about how a doctor had created it for his wife who had chronic migraines. Now that I have this pillow I don't believe this story at all. It says on their website that you have 90 days to return the pillow if for any reason you don't like it. I sleep on my side and it was very uncomfortable. after about 10 days I emailed the company and asked for return instructions. This company is owned by an LLC. They say you have 90 days but if you ask for a return it is only 14 days after delivery you can return it. That seems very deceitful. When I messaged them first they wanted to give me a 70% credit to buy something else on their website. NO! So I would be out the money and I would have to purchase something I don't even want. Then they wanted to give am 50% off the pillow. No again. The policy states 100% refund if not satisfied. This company will do just about anything and everything to not let your return this item. The company has to give you a return code. I have sent them 4 messages and they will not give me a return code. They are not part of the BBB. I'm sure you can guess why they are not.
Incredibly unhelpful and dishonest company. DO NOT BUY FROM THEM. I contacted Ornexis to submit a return for one of their pillows. I was offered discounts and 70% store credit. I attempted multiple times to have an actual return processed over email correspondence. Each time I was met with other offers and no full refund for my purchase. They claim to accept returns up to 100 days on their website but do not honor this return policy. Customer Service deflects to other offers but never your money back.
Just as everyone else experienced, their "100 day warranty" is worthless. They offer partial refunds (who knows if you would get them?) and even when I send them their own advertisements - they don't care. They absolutely lie about their ratings on Trustpilot.
Fake 5-star trustpilot reviews on their site. I was looking for help with my husband's extremely swollen legs and saw an ad on Facebook for this company, claiming to help with just that. The link led to ornexis(dot)com/products/edema and as I was reading and scrolling, I found what looked like really good reviews from trustpilot. There was nothing clickable in those reviews, and the wording of all four of those (5 star) reviews felt a little too similar. So I came to trustpilot and searched for Ornexis and found this page for the company, with zero reviews. Maybe there's another explanation and they didn't actually make up fake reviews, but I can't think of one. Maybe it's a decent product, but this doesn't make them look good.
This company is an absolute fraud. The unit stopped working after 2 uses. Their guarantee, "100 Day guaranteeNot satisfied? - No problem! You can always return or exchange with" is meaningless. The company, located in China, will not refund until you return the product to them, AT YOUR EXPENSE. DON'T WASTE YOUR MONEY!
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