I received the new shoes, but they didn’t fit as they run smaller than indicated on the size chart, so I initiated a return. The support team informed me that I had to pay a $20 shipping fee for the return. After several emails, each taking about a week for a response, I reluctantly paid the $20 to send the shoes back for a larger size. Once they confirmed receipt of the return, I requested the larger size, but they said I needed to pay another $20 for shipping. This felt unreasonable. After sending a few direct yet professional emails expressing my frustration with the process, I decided to cancel the order and asked for a refund. Their response? They would deduct a $17.99 restocking fee. I’m done with this service, and I would recommend that anyone considering it look elsewhere, not due to the shoes themselves, but because of the excessive return and restocking fees and the slow response times from the support team.
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At Ortho Balance, we design premium orthopedic walking shoes that combine comfort, support, and durability.
