The company needs to either revise their return policy or genuinely commit to following their stated terms. It seems unlikely they will accept returns if a customer is dissatisfied after seeing the shoes. The footwear is overpriced for the quality provided. The claims on the website create an impression of a higher-quality product than what is delivered. These shoes are not suitable for hiking; they resemble more of a loafer or a lightweight sneaker.
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MSL COMMERCE LTD
E-mail: support@orthohike.com
Support Time: Mon - Fri: 8AM-5PM PST
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, UNITED KINGDOM
Phone: +44 7537 133555