I thought I was buying a pair of orthopaedic shoes, as advertised on the Orthoserene website. The cost was £39.99 (allegedly reduced from twice that amount!) plus postage. They arrived at the expected time but are definitely NOT orthopaedic - too narrow (they were advertised as wide fit) and very ill-fitting. I contacted the email address on the website and received a response from a different email address, Bulepods (third party agent?) I think the response was AI generated. It offered me an £8 direct refund with no need to return the shoes. Derisory! I tried the telephone number on the Orthoserene website but it is the mobile number of an individual, Scot Wicks, with a permanent 'unavailable' voicemail answer. The postal address seems to be a residential property, and (according to Companies House) is the registered address of Ultimate Building & Landscape Services Ltd, set up earlier this year but with no filed returns. I was completely taken in by the plausibility of the Orthoserene website. This is not a reputable company and cynically trades on people's health needs and vulnerability.
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