orthoserene.com

1.1
1.1 Based on 41 reviews

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Average Rating

1.1

/
5

41 Reviews

5 Star
2%
4 Star
0%
3 Star
0%
2 Star
2%
1 Star
95%

All Reviews

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Review Time

Eudora F.
Complete scam, avoid at all costs!

This is a total scam. Avoid this service! There is absolutely no orthopedic support, and the quality is the lowest possible; I can't even refer to them as slippers. The base feels like it's made of cheap materials! They do not provide refunds, fully aware of their deceptive practices, and will attempt to convince you to keep this terrible item with a slim chance of getting back a small amount if you're fortunate. This is a scam that needs to be stopped!

1
Date of experience: Dec 19, 2025
MarcusJust87
Very Disappointing Experience

Very disappointing experience. I ordered boots for my elderly mother, which took three weeks to arrive and looked nothing like what I had expected. The shoes were poorly made and definitely not orthopaedic. It feels like a scam. Unable to return them, I lost £49! The website seemed convincing, but the overall experience was shameful.

1
Date of experience: Dec 06, 2025
Jeff R.
Stay Away

Stay away! This isn't a legitimate business. They are professional scammers. You will eventually receive poorly made products that bear no resemblance to what was advertised, and you cannot return them. Their so-called 'returns' address is a private residence that's currently for sale. Don't waste your money on these deceitful individuals.

1
Date of experience: Dec 06, 2025
Cheryl L.
Terrible Experience

Terrible experience. I ordered boots for my elderly mother, which took three weeks to arrive, and they looked nothing like what I had ordered. The quality was subpar, and they were definitely not orthopaedic. I couldn't return them and lost £49! The website appeared trustworthy, but this was a disgraceful situation.

1
Date of experience: Nov 30, 2025
Reginald C.
Would Give Zero Stars if Possible

I would give zero stars if possible and regret not checking reviews first. I bought two pairs of shoes claiming to have arch support, but they were poorly made and provided no support. I tried to arrange a return, but they just offered me £10 to keep the shoes, despite my order being over £70 and the items being unsuitable. Please avoid this company; I am now trying to recover my money through a chargeback.

1
Date of experience: Nov 29, 2025
Landon Ross
Gift for My Mum Turned into a Disappointment

I waited weeks for a pair of slippers I ordered for my 92-year-old mother and had to follow up with the company for delivery. They finally arrived today! The quality is appalling and clearly reflects cheap imports. I won't be giving these as a gift and will not order from this so-called 'British' company again.

1
Date of experience: Nov 28, 2025
Dirk
Complete Scam

Complete scam. The reviews are misleading. I bought shoes, returned them for being too small, but received no refund. The payment service sided with them, assuming I got a full refund, which I still haven't seen.

1
Date of experience: Nov 21, 2025
Alma
Do Not Purchase from This Site

I received the shoes over two weeks ago, but they did not match the color described, were poorly made, and were too small despite ordering my usual size. I requested a return and was offered an exchange, which I declined. After two weeks with no response, I accepted the exchange just to ensure I didn't miss the return deadline. They then replied, telling me to keep the original shoes (which don't fit) but to send them £10 for delivery of the correct size. At that moment, I realized it was a scam. I've decided to donate the shoes to charity. Please avoid this site.

1
Date of experience: Nov 21, 2025
August
Similar Experience to Others

I had a similar experience to other reviews. Surely there must be a way to shut this website down?

1
Date of experience: Nov 20, 2025
Eddie B.
This Business is a Scam

This business is a scam. The products are cheap and poorly made. I wish I had checked reviews before purchasing. I requested a refund immediately upon receiving my order, and they offered me £20 to keep the items, which cost £71. I reminded them of the distance selling regulations, but they operate as a Chinese company disguised as a UK business. I feel foolish for falling for this. Avoid them at all costs.

1
Date of experience: Nov 20, 2025

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