Do not buy from this company! They are based in China and the telephone number on their website is copied from a private line. I know this because I tried to return a pair of their ‘arch support’ sneakers. They have no arch support whatsoever and when I initially contacted their email support they apologised and offered me £8. I declined and asked for a return shipping label to claim a full refund (as laid out on their website). They told me I had to send them back myself then I heard nothing back from them. I’ve had to involve my bank now as Orthoserene are completely ignoring me. This company is not UK based and the item I bought does not fit the purpose it is advertised as (you can buy exactly the same basic fashion sneaker off another world wide shopping platform with no mention of orthopaedic support). There were no independent reviews when I ordered so I hope this helps to avoid the mistake I made. I will be reporting to Trading Standards as well.[Update; I have reported Orthoserene to Trading Standards via the Citizens Advice website. I would strongly suggest others do as well if unhappy with the company.]
Claim your business profile now and gain access to all features and respond to customer reviews.
