I strongly advise anyone considering this retailer to think twice. My experience has been disappointing and unprofessional. The prescription I received was completely wrong, causing severe headaches and fatigue, even putting me at risk while driving due to blurred vision. This was not just an inconvenience; it was a serious health risk. I had to follow up multiple times to receive my prescription, and when I raised concerns, my emails were ignored, and I was treated rudely. The lack of accountability and basic customer care was shocking. After getting a second opinion, it was clear that the prescription did not reflect my actual needs. Despite this, the retailer has refused to take responsibility, hiding behind disclaimers and blaming me for going elsewhere. Their attempts to “fix” the issue seem disingenuous, as they do not address the core problem. This experience has been costly, stressful, and dangerous, and their approach to customer complaints has been dismissive. I am currently working with regulatory agencies to address this issue. My advice to anyone who has had an eye test here: please seek a second opinion. Protect your health, safety, and finances. Until they take accountability for their mistakes, I cannot recommend their services.
Claim your business profile now and gain access to all features and respond to customer reviews.
Premium prescription glasses from 2 for $199. Find your perfect pair from our collection of high-quality eyewear, online and in store.
