Oscar Wylee review 26/1/24I’ve been a big fan of Oscar Wylee since I bought my first 2 pairs of prescription glasses with them. I get lots of compliments and have previously referred people to them. In November 2020 I bought an everyday pair along with a pair of sunglasses from their Airport West store. The sunglasses have been perfect, but my regular glasses, so sadly, have been another issue. Just a few months after the 12 month warranty expired the anti-glare coating started wearing off my regular glasses. Once it started, the deterioration was pretty rapid so that they quickly became hard to see through because the lower centre lens lost the coating and the rest of the glasses retained it (though also continued to gradually degrade). It gave me a headache sometimes to look through them depending on where my focus was. I went into their Bendigo store and they said the reason for the coating coming away was because I hadn’t used their glasses cleaner exclusively (I had also used Cleanwipe lens wipes). So on 14/5/22 I bought a new pair of everyday glasses from their Bendigo store, thinking they must be right. And guess what, just a few months past the 12 months warranty expired it happened again, and this time I had religiously only used their lens cleaning product. And I am not careless with my glasses at all, because due to my prescription my everyday glasses are far more expensive than their basic lens. On 5/12/23 I called the Bendigo store and explained what had happened (for the second time) and the guy I spoke to (the staff at Bendigo are without fail very nice people) well he spoke to management to see if they would fix them, but because the glasses were out of warranty they refused to replace or repair them. During this time my sunglasses have remained faultless. But there is obviously a fault with the anti-glare coating in my regular glasses. Consumer law says that regardless of warranty Oscar Wylee (or any supplier) should replace any faulty products if it is a reasonable expectation that the product should still work properly. I spent around $1000 on 2 pairs of glasses that turned out to be faulty, and at roughly $500 each time it is more than reasonable to expect the anti-glare coating to last longer than 12 months.So be warned. Not only can there be a problem with the anti-glare coating, but also Oscar Wylee do not abide by the law when it comes to addressing faulty products. This is what I am telling people from now on.
Claim your business profile now and gain access to all features and respond to customer reviews.
Premium prescription glasses from 2 for $199. Find your perfect pair from our collection of high-quality eyewear, online and in store.
