I ordered a changing robe for my daughter's Christmas gift on November 28th. A week later, it hadn't moved from the warehouse. When I contacted the support team, they told me to wait due to the busy season. After a few days, I was informed it was likely lost, and I could choose a replacement or a refund, with the replacement promised for express delivery. The next day, I received an email saying they needed to confirm the loss first. After another day, I was still assured a replacement would be sent express. However, on December 13th, I got another email stating they could no longer guarantee delivery by Christmas due to weather issues! Meanwhile, I found the same item on the seller's Amazon store, which could have been delivered within two days for £15 more. I requested a refund (which they said could take 5-10 days) and chose a competitor who delivered the next day. The price on the seller's Amazon store had now increased to £99.99. It's also notable that there were no comments on their social media page... I just don't trust this company's practices.
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Raised by Surf and Skate culture for over 25 years, Osprey Action Sports is one of the UK’s best-selling surf brands and Europe’s fastest growing skate brands. Founded on the coasts of Devon, we pride ourselves in offering durable, quality action sports products which are accessible to people of any level. Whether you’re looking to hit the halfpipe with one of our skateboards, cruise the seafront on a longboard or get in the water with our wetsuits or surfboards, we have a range of products which are perfect for getting the adrenaline pumping.See more
