My experience at the local branch was extremely disappointing. I needed a basic teller service and ended up waiting for over an hour. Despite the low number of customers, many representatives were just sitting idle at their desks. When I approached the branch manager, she was unhelpful and mentioned that her colleagues were on break, unable to provide an estimated wait time. She didn't apologize and simply walked away without resolving my issue. This was the most unprofessional service I've ever encountered at a bank.
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