Review Time
My experience at the local branch was extremely disappointing. I needed a basic teller service and ended up waiting for over an hour. Despite the low number of customers, many representatives were just sitting idle at their desks. When I approached the branch manager, she was unhelpful and mentioned that her colleagues were on break, unable to provide an estimated wait time. She didn't apologize and simply walked away without resolving my issue. This was the most unprofessional service I've ever encountered at a bank.
This bank is incredibly profit-focused. They advertise a 'Friendly Fee' option for ATM withdrawals without commission in countries where they operate. However, they offset this with a very poor exchange rate, and they won't allow EUR withdrawals in certain locations if your card wasn't issued there.
I wish I could give zero stars. This bank has the worst support. I had to wait on the line for an hour without any assistance. It feels like stepping back in time, as you have to visit the branch for even the simplest issues. Unprofessional and very disappointing.
I want to share my concerns regarding a recent experience with a bank in Slovenia. I've been helping my 70-year-old aunt, a long-term resident, who has been denied the chance to open a savings account despite meeting all requirements. This situation is alarming, especially since her husband is terminally ill. The bank's advice to withdraw cash from the sale of their house is impractical and insecure. Other banks in Slovenia have offered her assistance, raising questions about this institution's policies and customer care.
My friend sent me money from abroad to my account, but since June 13th, 2025, I still haven't received it. I call customer support daily, but they haven't resolved the issue. They only say they'll follow up. This has been the worst experience ever with poor communication from the staff.
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