I recently ordered glasses from Otticanet’s Swiss site. The checkout page clearly showed “Shipping: Kostenlos" – there was no visible mention of customs duties, VAT, or handling fees.Only after completing the purchase did I receive an email saying I either had to pay an extra CHF 20 for Otticanet to handle Swiss customs or cover all import taxes and VAT myself. The only “warning” about this was hidden behind a small info icon — not visible unless you click it.For a site targeting Swiss consumers, this is misleading. When a company advertises shipping to Switzerland in CHF with “free delivery,” customers should not have to figure out customs fees after paying.⚠️ Swiss buyers beware: prices shown on their Swiss site do not include import taxes or VAT, even though it looks like they do. Expect extra costs unless you pay at least CHF 20 fee which might vary as well. Very misleading and cannot recommend buying from them!
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