BUYERS BEWARE - I purchased Christian Dior sunglasses for close to AUD $700 from Otticanet. After only a few wears and despite taking great care with the sunglasses, the gold hardware fell out of one of the arms. I contacted Otticanet to request a repair or replacement. The company is refusing to replace the sunglasses and is instead insisting I pay AUD$28 for them to ship a replacement pair of arms to me and for me to then contact my local Optician and arrange the repair myself. Suggesting I pay for shipping as well as any repair costs myself for faulty goods is against my rights as an Australian Consumer. I have quoted my rights as per the ACCC website on multiple occasions and the company has continued to ignore this. It has now been nearly a month with no resolution and no responsibility taken by Otticanet.
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