otticanet.com

4.1
4.1 Based on 359 reviews

...

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Douglas T.
Not a good company

So I wrote a bad review for otticanet, I ordered sunglasses for a friend’s birthday and after 6 weeks I had still not heard anything about when they would be delivered , my friends birthday was only a few days away, I tried several times to contact this company to find out how much longer they would be, in the beginning they did tell me they would take 5/6 weeks to be delivered to me, and now the 6 weeks where up I wanted to know what was going on, no one responded to my emails on customer service, eventually after several attempts I did get a reply, they still did not know how long it would be before they where delivered, they wanted me to choose a different pair from the ones I originally ordered, I did not want different ones,I wanted the ones I originally bought and paid for, the only good thing about the company was the refund was quick, after the refund I went online to another company, ordered same item, it was a few pounds cheaper and it was delivered the next day, otticanet has had my review took down because I mentioned the other company and said that the other company was better, I still want to warn others to shop around, there’s better and quicker online retailers

1
Date of experience: Jan 06, 2025

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