I spent just half a night on the new mattress and my side is still in pain. I've had to set up a temporary bed while waiting for the return process to begin. Even sitting on my bed was uncomfortable for more than a minute. They did take my old mattress, leaving me in a tough spot. I've ordered from another company and can only wait. It feels like the mattress was made incorrectly, and I doubt it could have received such a good review. Their response was to offer a discount if I waived the return policy, which makes me skeptical about receiving a replacement. I need to pack it up and take photos, which is challenging while recovering from my experience. It's truly disappointing.
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