I ordered a phone from the site on September 15, 2025. It was shipped from Germany and arrived via UPS in a reasonably acceptable timeframe on September 23, 2025. However, the issue was with the packaging: there was minimal bubble wrap, and the sides of the package were left completely exposed. As expected, something heavy fell on the package during transit, resulting in a large hole in both the outer wrapping and the phone’s box. Upon opening it, I discovered that the damage extended to the phone itself, which had a hole in its casing above the screen. I promptly filed a complaint about the shipping damage with both the carrier and the company. According to the carrier, the company should have provided a return label to facilitate a free return at their expense. The company was unable to provide this, so I had to send the phone back to their warehouse at my own cost (18 euros), after being promised reimbursement for the shipping. This is where things went awry. I received confirmation that the package arrived in Bremen, but no replacement was sent. When I inquired, they cited availability issues with that model and offered a significantly inferior model instead. I made it clear that I preferred to wait for my original order to be restocked. After a lengthy wait with no updates, I followed up again. This time, I was informed that the phone was completely out of stock, despite it still being listed on the company’s website and available through other platforms. They again offered the inferior model as a replacement. Eventually, they agreed to refund the original purchase price, but not the return shipping cost, despite the damage being a result of their inadequate packaging. The entire process took several months. I never received the phone I ordered and ended up spending 18 euros out of my own pocket for the return, even though I did get my original purchase price back. Therefore, I can only rate this experience with one star. It’s difficult to assess the actual product quality since I never received an undamaged phone, but one thing is clear: I won’t be ordering from the company again.
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Established in 2007, Oukitel is a national high-tech enterprise boasting an advanced and experienced R&D team, a dedicated production crew, and excellent technical services. With a global presence, it has marketed in countries across Europe, Asia, North and South America, and has successfully cultivated over 130 distributors from 60 countries worldwide. Oukitel offers a wide range of services, with its OEM and ODM services extending not only to mobile telecom products but also to vaping and power stations.See more
